Run Books are the key source of information for many tasks, ranging from incident and change management to virtual machine life-cycle management to making backups and assuring business continuity. Run Books are even more critical with the distributed nature of cloud computing and the dynamics of multiple new environments and support teams. However, a key issue is Run Books typically aren’t kept up to date as systems change, making it difficult to find the information and resources needed to manage your data center, especially in the event of outages.
Why Run Book Updating Matters
IT outages have a significant impact on company resources. Run Book updating services help reduce downtime hours attributed to problems and incidents. Efficiencies created as a result of implementing Run Book updating result in a lower total cost of ownership (TCO) of applications. Maintaining current data that is accurate and accessible ensures your company is resilient.
The business benefits of updating and maintaining Run Books are multifold:
- Assure business continuity – maximizing availability and minimizing outages and downtime
- Significantly reduce TCO for application maintenance and support
- Guide cloud computing migration to support requirements across applications and hardware
- Enable efficient management of your infrastructure and application ecosystem, throughout IT operations such as release, problem, change, and configuration management
- Support compliance requirements
- Enable outsourced services to fulfill SLAs
- Capture and document the distributed tribal knowledge through the dynamics of workforce and resource changes
How Run Book Updating is Implemented
A successful implementation of a Run Book updating service requires a phased approach that starts with automated discovery using tools to identify inventory, dependency mapping, owners and workflows across applications, servers and storage hardware. An expert data analysis review generates the necessary reports that identify business process workflow diagrams and efficiencies in functionality and utilization across the application ecosystem. These reports will populate a new or existing CMDB repository, an asset management database to help ensure IT operations such as release, problem, change, and configuration management run efficiently and effectively.
Datatrend has developed a unique and comprehensive process to assess the current state of Run Books – spanning inventory, utilization, functionality, requirements and dependencies – and establish clear documentation in specially-formulated deliverables to assure applications and servers are running in tip top shape. This service helps articulate business and IT alignment down to the individual application level, providing application maintenance and server source information, to support workflows and business productivity.
If your Run Books aren’t up to date, consider an update to ensure your application ecosystem is highly available with minimal downtime and disruption.
Feel free to comment below and share your experiences and perspective around maintaining current Run Books.