Service Impact Modeling – Transformational Business Alignment

Service Impact Modeling is a method for aligning IT applications and infrastructure with the corresponding business functions, providing a real time graphic view of IT health in the context of specific business interests. Service Impact Modeling helps visualize IT components as they align to the business as a business service or application. Service Impact Modeling strengthens the relationship between IT and business stakeholders, helping align business services SLAs, investments, strategic objectives, and performance with goals and outcomes.

By applying this Business Service approach using BMC tools including ADDM1, CMDB2, and BPPM3, and applications and service impact modeling, further benefits can be gained which reduce problem identification time, problem resolution time, and minimize application down time. The collective synergy among these products, when integrated properly, provides a quantum leap in managing applications for a business on a real time basis.

Service Impact Modeling builds on performance and event management and will improve service performance and availability. As a result, a significant reduction in operational costs will be realized. By combining the market-proven analytics of BMC ProactiveNet Performance Manager (BPPM), and traditional event and service impact management capabilities, a single Proactive Operations platform that spans the modern data center and the cloud can be achieved.

Old View

Old view of application health – line item problems with no context:servicing diagram

New View

New view of application health – service impact shown where it occurs:

Business Modeling diagram 2
The BMC ProactiveNet Performance Management suite of tools helps to minimize service disruptions to your business, customers, and users through performance analytics that correlate and prioritize events across multiple technologies, platforms, vendors, and data sources and apply them to business service models, providing business as well as operational context. For example, which business service problem should be worked first, when two problems surface at the same time? Service modeling helps determine priority events to address based on their impact to the business.

Other benefits include:

  • Reduced MTTR and increased service levels with high-precision root cause and service impact analytics that drive automated triage and repair.
  • Driving business value by automating ITIL processes and workflows, such as incident and change management, across BMC and third-party solutions.
  • Enabling uninterrupted operations across large and dynamic enterprise and cloud environments with a scalable and highly-available architecture.
  • Tying business components and services to Service Level Agreements through Atrium CMDB and SLM integration.
  • Developing a single pane view for network operations to visualize and respond to IT.
  • Automated alerts are sent to appropriate resources that need to be involved in providing a solution to a problem.

Service Impact Modeling represents a new opportunity for major improvements in managing a data center, both from a service perspective and from a business alignment perspective. Getting aligned with the business, speaking in business terms that are understandable by the business, and communicating information and results that support the critical IT related business functions with improvements in system availability are all outcomes of this approach. Leveraging the cross product integration using Datatrend Services together with BMC software will deliver these capabilities with extremely high levels of customer satisfaction.

For more information on Service Impact Modeling or our BMC Services, please contact Datatrend or call 1-800-367-7472.

1 ADDM refers to BMC Atrium Application Discover and Dependency Mapping (ADDM)
2 CMDB refers to BMC Atrium CMDB (Configuration Management Database ) Configuration Management System
3 BPPM refers to BMC ProactiveNet Performance Manager (BPPM)