Improve Customer Service and Reduce Waiting Time by Up to 40%
In a busy store, lines can get long at the checkout lanes—even when there are plenty of employees on hand. With several people waiting, many with several items to check out, customers can get annoyed and the queuing area can become a mess.
Electronic Queuing Systems solve the waiting in line problem, They are a digital variation of the old “now serving customer number #45” ticketing system—but utilizing the latest technology such as wireless remote control devices and “intelligent” systems integrated with the store’s POS system.
Here’s how it works:
- The customer is waiting in line.
- The intelligent Electronic Queuing System knows when the next checkout clerk is available.
- The system automatically calls the next customer forward using overhead monitors with visual and audible aids.
Electronic Queuing Systems provide the following benefits to retailers and customers
- Customers spend less time in the queue—by as much as 40%
- Checkout agents can assist more people to generate more revenue per clerk
- Customers feel better about the retailer because they spend less time in the line
- Customer loyalty and repeat business could potentially increase by as much as 400%
- The retailer can show advertising on the overhead monitors while customers are waiting in line—thus helping to increase revenue
A properly designed and installed Electronic Queuing System relies on the underlying structured cabling and network infrastructure. For organizations with multiple locations, a multi-site rollout makes sense to take full advantage of Electronic Queuing Systems. This requires enterprise-wide structured cabling expertise and project management skills.
Datatrend has successfully implemented Electronic Queuing Systems in the following industries:
Datatrend’s structured cabling and network infrastructure services for Electronic Queuing Systems come with a 20-year warranty. We perform installations with minimal disruption. Datatrend project managers are certified by the Project Management Institute (PMI), and Datatrend maintains close relationships with network cabling associations, including the Building Industry Consulting Service International (BICSI). This assures on-time delivery and high-quality standards.