Experience the Service and Responsiveness You Deserve from Your Integration Partner
Cross-disciplinary team in-step from discovery to support
Offering expert consulting and architecture, clear communications and the best customer service SLAT – from engineering and pre-sales collaboration, to logistics, financing and ongoing support. Datatrend brings a “white-glove” customer service and client advocacy philosophy, and a high degree of execution and implementation expertise to assure on-time, on-budget, and fully functional delivery.
ISVs & OEMs need a partner with the ability to proactively plan and architect solutions to preempt speed bumps and issues in deployment, AND the ability to be there at the 11th hour delivering with high-touch care to customers on behalf of the ISV’s & OEM’s brand.
The Datatrend team is responsive, agile and adaptive, going to great lengths to assure solution delivery and client satisfaction across all contributing disciplines, from engineering, to sales, to logistic and service/CSRs.
The customer service/CSR team difference
Our customer service representatives are dedicated, knowledgeable and responsive, orchestrating efficiently and communicating proactively throughout the sales, bid, order, delivery and ongoing support processes.
- The following principles define our commitment to customer satisfaction and drive our customer service: Be Obviously Better, Talk Straight, Do Right and Be Honorable.
- Limited product lines maximizing CSRs knowledge on technology. Superior customer service with constant communication from proposal, order placement, order process and shipping
- Clear communications throughout the process; from discovery to planning, quotes, order status and ongoing services
Please contact us or call 800.367.7472 to explore how we can help you add value, speed to market, and boost customer satisfaction with flawless solution deployment.