ITSM – IT Service Management
Optimizing your data center operations & infrastructure

ITSM IT Service Management

Datatrend enables IT service management best practices, including ITIL framework, across change management, problem and incident management, analytics, dashboards, and equipment provisioning.  IT Asset Management solutions include discovery and dependency mapping across the IT infrastructure ecosystem of servers, clients, storage and network devices to visualize and manage application performance, incidents and change management.

BMC Solution Services – Get the most out of your BMC Software investments through IT infrastructure assessments and BMC consulting. Datatrend is an authorized reseller, consultant, and implementer of BMC technologies. The BMC Remedy IT Service Management (ITSM) Suite is the industry’s leading service desk solution to reduce complexity and make customer support, change, asset, and request management a seamless integrated process. Datatrend has strong specialized expertise leveraging BMC Atrium Discovery and Dependency Mapping (ADDM), part of the comprehensive BMC Discovery Solution, for application discover, mapping and dependency modeling. Datatrend service impact modeling leverages BMC ProactiveNet Performance Management (BPPM), which is now part of BMC TrueSight Infrastructure Management and TrueSight Event and Impact Management. We also leverage BMC Atrium Configuration Management Database (ITIL CMDB), which delivers a system of record for IT infrastructure and services.

IT Asset Management Datatrend has extensive experience, toolsets and process expertise to enable IT asset management, including discovery and inventory, mapping and modeling, to achieve infrastructure optimization, leveraging a suite of enterprise infrastructure assessment tools. Datatrend’s IT infrastructure assessment processes and tools represent a powerful collection of sophisticated, agent-free tools addressing today’s most pressing IT challenges.

Application Modeling – Datatrend Application Modeling creates a visual, Visio-like map of the IT “stack” or estate that supports an application, including physical and virtual infrastructure (software, server, SAN, network), factoring components, dependencies, and communications. Datatrend Application Modeling Factory offers rapid delivery of a large number of models constructed with consistent, efficient, best practices process, built to standards that will allow the models perform with minimal maintenance.

Datatrend Service Impact Modeling – Get IT Health Visibility and Alignment with Business Services and Applications. Datatrend Service Impact Modeling leverages a combination of monitoring/alert functions and extended application modeling to associate and manage business services and application workloads. It builds on performance and event management and will
improve service performance and availability, reduce operational costs and minimize business
risk, reducing problem identification time and problem resolution time, improving mean time to recovery (MTTR).

Datatrend Run Book Services will help you quickly identify application and server procedures and incident management resources required to take corrective action when problems occur with key applications.

Monitoring – Datatrend offers tools, services and staffing for monitoring of Data Center assets and applications.

Datatrend is a consulting and integration partner for AppDynamics, the leader of application performance management for production environments, providing application performance management for modern application architectures. This enables application operations professionals to ensure service quality in production and optimize all facets of the application lifecycle, and it helps manage service levels, reduce mean-time-to-repair for problems, plan for application efficiency, and automate typical life-cycle actions for distributed applications.

Our team of data center consulting experts deliver remarkable results, driving significant cost out of your IT infrastructure. We simplify your infrastructure, streamline data center operations and maximize the return on your IT infrastructure investment.

Please contact us or call 800.367.7472 to explore how we can optimize IT solutions to meet your technical and business goals.