A globally-operating casual restaurant chain sought to change and improve its point of sale (POS) and process operations. The chain needed help specifically with its IT infrastructure to support the deployment, installation, and support of new POS tablets for checkout. With over 500 U.S. locations, the restaurant needed assistance to progress quickly and precisely.

Customer Profile

– Restaurant Industry
– 990+ Locations
– 70,000+ Employees Worldwide
– North America-Based

The Challenge

A national restaurant chain needed comprehensive help with its IT infrastructure to improve customer focus and responsiveness. They were adding a new payment system via point-of-sale tablets, and looking for a partner to provide design and support for faster service and simplified payment options. Deployment and installation for wireless infrastructure was required to support new devices and restaurant operations.

The Solution

Datatrend implemented wireless infrastructure to support operations and enable store technology, including point-of-sale devices. We deployed systems for point-of-sale devices and registers to streamline the customer payment process, as well as provided break-fix services and other IT system changes quickly and efficiently anywhere in the network.

The Result

The deployment streamlined operational outcomes across 70+ US locations. The point-of-sale tablet system improved stores’ customer focus and responsiveness, optimizing the customer experience by ease of ordering. Datatrend delivered on objectives to provide faster service and simplified payment options.