One of the nation’s largest apparel and home furnishings retailers was determined to improve their IT infrastructure, enhance operational efficiencies, and create the optimum shopping experience.  These objectives would deliver on the company’s desire to fulfill their strategic priorities of strengthening private brands, increasing revenue per customer, and becoming a world-class omnichannel retailer.

Customer Profile

– Retail Industry
– 1,000+ Stores
– 90,000+ Associates
– North America-Based

The Challenge

A large department store chain needed help with installation and setup of technology to support the stores’ strategic evolution. The alternative of adding IT staff across 1,000+ stores nationwide would be inefficient and costly, so they needed a partner to provide design and support to ensure IT systems are consistent and high-quality.

The Solution

Datatrend provided design, implementation, and support of comprehensive IT infrastructure. We installed cable infrastructure to support wireless operations and enable store technology, as well as customer connectivity via the retail chain’s own devices. Datatrend deployed systems for point-of-sale devices, registers, and kiosks to streamline the customer checkout experience. Additionally, we provided break-fix services from the data center to the edge of the network.

The Result

Operational outcomes were seamless and successful across 1,000+ stores. The cable plan brings uniformity, efficiency, and ease of management. Datatrend assisted to elevate the retail chain’s overall brand, while delivering on the mission to ensure optimal customer shopping experience.