Category: Case Study

20 posts
Summary

A national pharmacy and retail chain needed to cut down on outage recovery time and get an in-depth understanding of their infrastructure environment. Datatrend deployed a team of resources leveraging the BMC ADDM tool to enable discovery of the company’s infrastructure assets. Discovery and Application Dependency Mapping allowed the company to clearly see network dependencies, leading to the reduction of outage recovery time.

Customer Profile


- Pharmacy & Retail Industry
- 9,500+ Locations
- 400,000+ Employees
- North America-Based

The Challenge

A national pharmacy and retail chain needed to cut down on outage recovery time and get an in-depth understanding of their infrastructure environment. The company did not have useful documentation to know which applications were housed on what servers. Additionally, they did not know how the applications were communicating over the network. Major outages and corporate mergers were driving the need to better understand the environment.

The Solution

The client engaged Datatrend to map over 100 applications. Datatrend deployed a team of resources leveraging the BMC ADDM tool to enable discovery of the company’s infrastructure assets. This expertise did not exist within their environment and is critical to execution of strategy. Datatrend completed the mapping for 107 critical applications.

The Result

Datatrend fully mapped the in-scope applications in three months. As a result, Discovery and Application Dependency Mapping enabled the company to clearly see network dependencies, leading to the reduction of outage recovery time.

CALL TO ACTION!

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Summary

The aging and disparate IT infrastructure at a top-five liquor distribution company with over 30 distribution centers across the US could no longer keep up with a company’s business needs to support their current applications.

Customer Profile


- Beverage Industry
- North America-Based

Datatrend assisted the beverage distributor with the selection of their current colocation (colo) facility, installed new equipment, and provided services to set up & migrate their entire data center presence & strategy, including virtual machine migration, physical to virtual migration, and SQL server data migration. The data center migration significantly improved operations, accelerated application performance & responsiveness, and lowered costs for the company.

The Challenge

Aging and disparate IT infrastructure could no longer keep up with a beverage distribution company’s business needs to support their current applications, specifically when taking on new business through mergers and acquisitions across North America. The company had a very time-consuming and complex arrangement of data protection services in place, including Veeam, Commvault, and DataDomain. Both their virtual and physical workloads were supported by their Veeam and Commvault environments. The complexity of this arrangement was exacerbated by the fact that after Datatrend migrated their current SQL environment, the current Veeam and Commvault environments would no longer be able to support their growing environment without a major upgrade.

The Solution

Datatrend was engaged to assist with the selection of the client’s current colocation (colo) facility, as well as perform the data center migration. We installed their new gear and provisioned all the services to set up and migrate their entire data center presence & strategy. The customer’s selections of Dell EMC, Nutanix, and VMware were utilized to move them to hyperconverged infrastructure and provide significant benefits and advantages over their previous virtualized environment.

To simplify the company’s complex data protection environment, Datatrend leveraged a Dell EMC Integrated Data Protection Appliance (IDPA). This appliance has the ability to exceed their data retention needs for tomorrow by scaling to just what is needed today, all from the same appliance. The solution also allows the company to see and gain reports from both their x86 virtual and IBMi systems from a single pane of glass. This reduces complexity and time required to make data retention adjustments.

In addition to addressing their data protection issues, Datatrend was engaged to assist with the company’s VM migration from their old VMware-based farm to a new hyperconverged infrastructure solution. This solution provides expanded capacity for compute, memory, and storage resources.

The Result

The data center migration significantly improved operations for the company. It also helped to lower costs, as they have a limited IT staff and this solution allowed them to consolidate four racks into one. Additionally, this migration enabled them to manage their storage as an integrated solution with their virtualized infrastructure from a single pane of glass. The Dell EMC IDPA solution greatly enhanced performance, capacity, and flexibility, all from a single appliance and at a lower cost than upgrading current data protection strategies.

Utilizing data deduplication and compression, the company realized a significant reduction in storage overhead. Due to new, faster server hardware, as well as the overall aggregation of server and storage resources utilizing hyperconverged infrastructure, a large number of the client’s applications realized significant gains in performance. These performance improvements enable the company to process and analyze a larger amount of data than was previously possible.

CALL TO ACTION!

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Summary

A generic pharmaceutical company needed to modernize their backup and recovery strategies to be faster and more reliable. Datatrend leveraged an Actifio cloud-based management app. The company gained off-site replication and recovery capability, as well as consolidated all backup systems to a single application.

Customer Profile


- Pharmaceutical Industry
- Locations in 45+ Countries
- 10,000+ Employees
- North America-Based

The Challenge

A generic pharmaceutical company needed to modernize their backup and recovery strategies to be faster and more reliable. Additionally, the company needed to reduce application downtime. Due to data backups taking 40+ hours, storage and management costs were rising.

The Solution

Datatrend leveraged an Actifio cloud-based management app for all the copy data, allowing users to recover data instantly from the same place, saving siloed storage and management costs. This solution cut data backup time to less than 30 minutes. Datatrend also replaced previous storage with Actifio. Actifio delivers Data-as-a-Service (DaaS) faster to hybrid cloud and is able to recover large databases wherever they reside.

The Result

Datatrend leveraged its relationship with Actifio to provide the company cost savings of over $250k annually. Actifio now provides a single pane of glass operation and the ability to protect 100% of their critical data assets. The company gained off-site replication and recovery capability, as well as consolidated all backup systems to a single application. Additionally, the Actifio Copy Data Software leverages private, public, and hybrid cloud for speed and flexibility. This software reduces both the application down-time impact on business and total cost of ownership.

CALL TO ACTION!

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Summary

A global conglomerate manufacturer of industrial products was unable to meet its discovery and audit needs. Datatrend conducted a complete Health Check to provide a full set of recommendations for remediation. The client’s environment is now set up properly, enabling them to meet their intensive discovery and audit requirements across their many businesses.

Customer Profile


- Manufacturing Industry
- 25,000+ Employees
- North America-Based

The Challenge

A global conglomerate manufacturer of industrial products deployed 3,000 licenses of BMC Discovery for Data Center and 3,000 licenses of BMC Discovery for Storage. The company’s Infrastructure team attempted to implement the solution themselves, however, they were unable to meet their discovery and audit needs. This approach yielded far larger challenges with their capacity and setup requirements, consequently causing improper functionality.

The Solution

Responsibilities for the BMC Discovery installation shifted from Infrastructure to Operations, requiring a solution that met the company’s needs. Datatrend was able to quickly identify key areas that could be changed to begin delivering better results. This resulted in a Professional Services engagement in which Datatrend conducted a complete Health Check to provide a full set of recommendations for remediation.

The Result

The client’s environment is now set up properly, enabling them to meet their intensive discovery and audit requirements across their many businesses. Additionally, Datatrend continues to offer BMC Professional Services to support and maintain the company’s environments.

CALL TO ACTION!

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Summary

A national fast-casual restaurant chain was transforming their IT environment and leveling up their resources. Datatrend resources provided key support for ongoing and new efforts. These resources assisted in transforming the company’s IT environment and offered solutions to ensure processes were efficient, high quality, and scalable.

Customer Profile


- Restaurant Industry
- 2,000+ Locations
- 50,000+ Employees
- North America-Based

The Challenge

A national fast-casual restaurant chain was transforming their IT environment and leveling up their resources. The company needed resources to backfill roles that had been vacated by employees moving to other positions or leaving the company. Additionally, the company faced challenges around the quality of applications scaling to meet their significant demand and growth.

The Solution

Datatrend provided Residents for Performance Engineering and Testing of their application releases. Additionally, Datatrend placed WebLogic Engineering and Windows Administrator Residents. Finally, Datatrend provided a Data Specialist Resident focused on handling unique data analysis requests from a range of data, including quantitative & qualitative analyses and continuously evaluating workflow tools & processes. These resources also provided key support for ongoing and new data collection efforts.

The Result

The Datatrend Performance Engineering and Testing Residents ensured the quality of the company’s applications before they were put into production. Performance Engineering today is integrated under the Agile/DevOps umbrella, which is the emerging organizational construct. The Datatrend Data Specialist Resident assisted in transforming the company’s resources and IT environment through their data analysis, and by offering solutions to ensure processes were efficient, high quality, and scalable.

CALL TO ACTION!

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Summary

A national franchisor and operator of fitness centers needed to assess infrastructure environments and remediate each site not conforming to corporate standards. Datatrend conducted site assessments on 1,424 gym locations to baseline each club against corporate standards. Additionally, Datatrend conducted a comprehensive security and compliance assessment as well as constructed remediation profiles. This engagement enabled a future-state infrastructure environment at the organization.

Customer Profile


- Fitness Industry
- 1,500+ Locations
- 10 Million+ Members
- North America-Based

The Challenge

A nationwide franchisor and operator of fitness centers was preparing to drive future customer engagements through advancing its IoT programs, enabling member interaction, and improving the overall customer experience.

There was concern that the infrastructure at its 1,420+ existing franchise locations may not meet new network standards, nor be able to support future technologies that drive customer experience programs.  They had little quantifiable security and compliance information.  Corporate leadership recognized the potential vulnerabilities within the environment and needed a solution.

The fitness organization needed to assess infrastructure environments and remediate each site not conforming to corporate standards. This initiative required a partner with the depth and breadth of knowledge, technical and project management skills, and geographic coverage for this wide-scale project.

The Solution

The fitness club organization engaged Datatrend to conduct site assessments on 1,424 gym locations to baseline each club against corporate standards. Datatrend developed a solution engaging 180 different vendors from our nationwide network of installation technicians, many of whom were used for site assessments, along with automated quoting tools to scale and meet Planet Fitness quality and timeline requirements. Additionally, technicians utilized a tool to provide information, photos, speed test results, and DHCP tests from the site, giving real-time feedback to the customer.

The franchisor also engaged Datatrend to conduct a comprehensive security and compliance assessment.  This assessment included penetration testing of their environment, as well as a combination PCI (Payment Card Industry) assessment, comprised of a strategic assessment and a QSA (Qualified Security Assessor) onsite assessment.

Lastly, Datatrend constructed seven (7) different remediation profiles, amended current standards, and updated site to standards.

The Result

Security consulting services positioned Datatrend as a strategic partner for the fitness club organization as they looked to Datatrend for solutions for ongoing IT/business issues. Datatrend earned the trust of their IT team to continue to provide delivery services and solutions.

The remediation profiles and updated standards enabled a future-state infrastructure environment at the organization.  This environment offers each franchise location the ability to better adhere to its code of ethics.  Additionally, upgrading to corporate standards enabled franchises to focus on member engagement, drive future revenues and profits, and establish a platform with the agility needed to thrive.

CALL TO ACTION!

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Summary

A financial services institution suffered a three-day critical outage that cost the company a minimum of eight figures in direct financial losses, as well as significant reputation impact. Datatrend provided immediate assistance to help the financial institution recover from the outage, as well as developed a more modern and resilient mainframe storage solution. The solution offers better performance and flexibility to support Disaster Recovery (DR) testing, and organization is no longer at risk of outages.

Customer Profile


- Financial Services Industry
- 2,000+ Branches
- North America-Based

The Challenge

A financial services institution had been utilizing a storage system as their mainframe solution for many years despite having been alerted to single points of failure and lack of functionality in the solution. These inadequacies manifested themselves and resulted in a three-day critical outage that cost the company a minimum of eight figures in direct financial losses, as well as significant reputation impact.

The Solution

Datatrend provided immediate assistance to help the financial institution recover from the outage.  In parallel, we accelerated development of a more modern and resilient mainframe storage solution.  Datatrend resources participated in the design, proof of concept, and performance testing to persuade the organization to make the change. Datatrend provided project management, implementation, and data migration services.

The Result

The organization is no longer at risk of outages due to failure of individual components in their mainframe storage environment.  Additionally, the solution offers better performance and flexibility to support Disaster Recovery (DR) testing.

CALL TO ACTION!

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Summary

Leadership of a multinational hospitality company required High Speed Internet Access (HSIA) upgrades to meet the demands of property owners and support the guest experience. Datatrend teamed with an HSIA partner to deliver the new solution including site surveys, implementation services, network (wireless) equipment upgrades, and structured cabling services. This implementation assisted in elevating the company’s brand reputation and delivering an enhanced customer experience.

Customer Profile


- Hospitality Industry
- 500+ Hotels Across 85 Countries
- North America-Based

The Challenge

Leadership of a multinational hospitality company required High Speed Internet Access (HSIA) upgrades to meet the demands of property owners and support the guest experience. The condition of the infrastructure environment at each site must be assessed to identify any structural challenges for the new solution. These upgrades for the new wireless solution would offer the level of speed, dependability, and convenience that guests expect and require.

The Solution

Datatrend teamed with an HSIA partner to deliver the new solution at the company’s properties. This solution included site surveys, implementation services, network (wireless) equipment upgrades, and structured cabling services. Datatrend managed multiple layers of service partners while delivering implementation and structured cabling services. Datatrend’s knowledge of the company’s infrastructure and ability to advise their ownership group on standards eliminates risk.

The Result

Upgrading guest room cable infrastructure supported the organization’s wireless and guest satisfaction initiatives. The ability to deliver consistent bandwidth-rich HSIA is predicated on building a solid structured cabling infrastructure. Providing robust HSIA services built on well-designed and tested network infrastructure is necessary for hospitality properties to provide the world class services guests demand in an increasingly technology-centric world. This implementation assisted in elevating the company’s brand reputation and delivering an enhanced customer experience.

CALL TO ACTION!

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Summary

A national financial services organization needed to execute multiple initiatives requiring firm knowledge of IT asset and application disposition. Datatrend provided subject matter expertise through Residency services. Discovery of assets by the Datatrend Residents enabled the organization to implement and execute on the key initiatives.

Customer Profile


- Financial Services Industry
- US Government-Sponsored Enterprise (GSE)
- 7,000+ Employees
- North America-Based

The Challenge

A national financial services organization was executing multiple initiatives requiring firm knowledge of IT asset and application disposition. The enterprise was transitioning their IT infrastructure to a Software-as-a-Service (SaaS) platform, adding consumption-based models to business agility and DevOps maturity. This required deep knowledge of their infrastructure environment and appropriately mapped applications.

The Solution

Datatrend provided subject matter expertise through Residency services, delivering BMC ADDM and project management to enable discovery of the financial enterprise’s infrastructure assets. This expertise was previously non-existent within the organization’s environment, which was critical to execution of the overall strategy.

The Result

Discovery of assets by the Datatrend Residents enabled the organization to implement and execute on the key initiatives of SaaS conversion, DevOps implementation and maturation, and the addition of consumption-based models. These all required disciplined and on-demand asset inventory, capacity planning, agility, and orchestration. Datatrend is uniquely qualified to implement BMC ADDM on top of the BMC tool suite that was in place at the enterprise to enable progress toward strategic goals.

CALL TO ACTION!

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Summary

Leadership at a multinational hospitality company desired a future-state infrastructure at one of their prominent resort properties. Datatrend provided project management, implementation, and structured cabling services to support the resort’s efforts to optimize the guest experience.

Customer Profile


- Hospitality Industry
- 6,500+ Properties in 127 Countries
- North America-Based

The Challenge

Following resort-wide infrastructure and WiFi upgrades to villas and rooms, leadership of the multinational diversified hospitality company decided to extend fiber to the resort entrance. Ownership desired a future state infrastructure that would support the demands of owners and guests, including technology plans and investments in mobile device access and Location Based Services (LBS). These upgrades would provide a future-state guest experience, flexibility for continuous technology upgrades, enhance security, and reduce costs.

The Solution

Datatrend implemented updated structured cabling to support the resort’s efforts to optimize the guest experience. Datatrend project managed multiple layers of stakeholders (owners, real estate, general contractor(s), hotel leadership) and delivered implementation and structured cabling services.

The Result

Upgrading the fiber at the resort entrance supported the resort’s wireless and guest experience programs. Knowledge of the hotel chain’s standards, as well as Datatrend’s ability to advise ownership, eliminated risk. This enabled owners to upgrade properties to current standards within projected timelines and targeted budget.

CALL TO ACTION!

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