Category: Case Study

20 posts
Summary

A major international airline suffered a significant power outage, causing a global shutdown and nine-figure financial loss. With a mandated stand-up of a new data center within nine months, Datatrend conducted a physical inventory, executed a logical discovery, designed future state architecture, and provided implementation & migration services.

The Challenge

The airline suffered a significant outage, causing a global shutdown and nine-figure financial loss.  The root cause of the outage was the failure of data center power equipment past its useful life.  Their Disaster Recovery (DR) plan was found to be inadequate, with no ability to operate in case of data center failure.  The airline’s Board of Directors mandated the stand-up of a new data center within nine months.


Customer Profile

- Travel Industry
- More Than 100 Million Passengers Annually
- North America-Based

The Solution

Datatrend offered a business outcomes-based contract with fees at risk and aggressive timeframes to move critical applications.  Datatrend conducted a physical inventory, executed a logical discovery, designed future state architecture, and provided implementation & migration services.  We deployed 99 racks of converged infrastructure serving 5 petabytes of storage, 3,000 virtual machines, and an Application Centric Infrastructure (ACI)-based leaf-spine network architecture.

The Result

Within 30 days a new data center strategy consolidating five sites to two physical sites, plus cloud for selected workloads was defined. Within 90 days, a new colocation site was selected to provide a recoverable position. Datatrend architected a software-defined converged infrastructure, completed critical application discovery, and delivered the core solution within the 90-day timeframe. In parallel, application recovery plans were developed, legacy systems including IBM mainframe and UNIX were deployed, and a full automation capability was implemented. Application level failover testing commenced less than six months after project start date, proving the airline could recover within hours from a catastrophic data center failure.

CALL TO ACTION!

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Summary

Datatrend’s project management, network infrastructure design, and cabling installation enabled a leading department store to successfully complete a national rollout of fulfillment centers in 260 retail stores in 5 months, boosting revenue and customer satisfaction.

Customer Profile


- Retail Industry
- 600+ Locations
- 130,000+ Employees
- North America-Based

The Challenge

A national department store retailer needed assistance launching in-store fulfillment centers at 260 of its locations to serve in-store and online shopper product fulfillment opportunities. Fulfillment centers would better serve customers and employees to locate desired items from the closest store as quickly as possible.

The Solution

Datatrend guided the retailer’s IT team to design the desired network infrastructure. We installed an electrical and data cabling backbone together, as well as project managed the install to ensure field technicians delivered on time, on budget, and standards-based quality installation services at all 260 stores.

The Result

Datatrend’s on-time project completion allowed for faster, more efficient merchandise access, boosting revenue and customer satisfaction for the retailer. The project was completed within the 5-month time frame, exceeding client expectations.

CALL TO ACTION!

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Summary

HealthEast, a large regional health care provider, required assistance alleviating their expensive data center maintenance and server threshold issues. Through Datatrend’s modernization of the data center, including server consolidation and virtualization, the provider saved 40% on power costs and reduced IT management time.

Customer Profile


- Healthcare Industry
- 14 Clinics & 4 Hospitals
- 7,500 Employees & 850 Physicians
- Headquartered in St. Paul, MN

The Challenge

This regional healthcare provider was challenged with server sprawl, severe power limitations, and the high resource expense of maintaining a congested data center. HealthEast’s care system relied on a large, complex computing environment to manage a broad spectrum of business and clinical functions. As new applications continued to be deployed, server sprawl hit 300. IT leadership realized the data center had reached its server threshold for capacity, power, and IT support time required.

The Solution

Datatrend completed a major server virtualization and consolidation initiative collaboratively with the HealthEast IT team. We replaced 184 small servers with five (5) high capacity servers - instead of one application per server, dozens of applications can now run on a single server. The consolidation ratio for virtualized servers increased to 37:1 (previously running at 10:1).

The Result

These major server initiatives were completed in five months. HealthEast realized a 40% reduction in data center power consumption with a 14-month project investment recovery timeframe. The solution decreased utilization of data center space, mitigated future expansion needs, improved application performance, strengthened business continuity and disaster recovery capabilities,and reduced IT staff time required for managing servers. The on-time completion allowed for faster more efficient access, boosting revenue and customer satisfaction.

CALL TO ACTION!

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Summary

An international mobile carrier was facing network capacity constraints due to market surge in mobile video streaming, threatening service to existing customers, and discouraging new customer acquisitions. Datatrend pre-staged, configured, and staged multiple servers and storage units to achieve deployment in four months.

Customer Profile


- Telecommunications Industry
- Serves 50 Million+ Customers
- 30,000+ Employees Worldwide
- North America-Based

The Challenge

A telco ISV needed engineering and deployment for an international mobile carrier facing growing network capacity constraints due to market surge in mobile video streaming. Capacity constraints were threatening service levels to existing customers and limiting new customer acquisition. The carrier required a solution to free up in-network capacity across 35 data center sites across the U.S. An ISV offered a fitting video optimization software solution to the carrier, however needed to deploy at scale on new server and storage infrastructure to roll out across the 35 sites, requiring DC power.

The Solution

Datatrend designed a complete rack infrastructure with server, storage, network, load balancers, and power. We pre-staged over 32 sites of servers and storage, accomplished by building a customized private network to simulate six different sites at a time in parallel for the ISV to remotely access. Additionally, Datatrend staged over 1,000 server and storage units in preparation for site delivery and deployment, as well as conducted compression for video over IP and deployed to 32 sites in four months.

The Result

The solution created abundant capacity to service and acquired mobile customers with robust mobile video services. This project was delivered on schedule and Datatrend surpassed all set goals for the deployment. The carrier noted the solution was “the best deployment by any vendor in our history”.

CALL TO ACTION!

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Summary

A Georgia city was challenged with antiquated end-of-life servers running out of storage. Datatrend upgraded the city’s data center infrastructure to improve performance and capacity, migrate from physical to virtual, improve efficiency of managing the virtualized environment, and orchestrate shared workloads for a multi-city emergency response communications system.

Customer Profile


- Public Sector
- 651 Residents
- North America-Based

The Challenge

With antiquated end-of-life servers, a city in Georgia needed to update and virtualize their data center environment for more flexibility in provisioning workloads. Past IT vendors were unable to collaborate on goals, requirements, delivery, and support. The city was spending weekends conducting on-site maintenance and needed a simplified management process including server updates.

The Solution

A Datatrend data center architect performed multiple services to manage current and future workload demands of the new data center. Datatrend conducted discovery around initiatives/workloads, data use and growth, and system requirements. Additionally, we developed a roadmap and configured IT stack for current and future workloads, as well as provided guidance for managing the virtualized data center environment and installing and configuring a VMware vCenter. Datatrend worked closely with the city’s IT team managing Physical to Virtual (P2V) migration and system management training.

The Result

The city moved from paper and outdated technology to a high-capacity digital and virtualized environment as a result of Datatrend’s proactive and immediate response. They now have the capacity and performance to meet current and future workloads. The burden was removed from the city’s IT team via Datatrend’s remote provisioning and simplified management of the virtualized environment. Both the city and county now share a state-of-the-art emergency response system enabling dispatch to police, fire, and EMS. Additionally, an auto-dialing phone and text notification system for direct-to-citizen emergency communications has been implemented!

CALL TO ACTION!

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Summary

Seeking to add value to their solution package and streamline sales and delivery, a telecommunications VoIP solution provider engaged Datatrend to install a purpose-built appliance solution as a pre-configured, pre-tested blade and rack server/storage infrastructure.

Customer Profile


- Telecommunications Industry
- Serves 255+ Million Customers
- 51,000+ Employees Worldwide
- North America-Based

The Challenge

A telecommunications VoIP solution provider, offering a comprehensive portfolio of communications applications from a common network platform, sought to streamline sales and delivery for faster deployment and leverage by telco carriers. Their portfolio included IP PBX/Centrex, mobile PBX, business line, trunking, and consumer solutions.

The Solution

Datatrend, partnering with an ISV, delivered a purpose-built appliance solution to simplify installation and configuration of the applications suite offering ongoing supporting and supplemental warranties. We installed purpose-built appliance solution as a pre-configured and pre-tested blade and rack server/storage infrastructure, designed specifically for the client’s VoIP application platform. Additionally, Datatrend provided support from pre-production installation through transition into service.

The Result

Datatrend’s purpose-built and performance-tuned appliance delivers fast Time-to-Value (TtV). The solution has carrier-grade interoperability, back office functions, redundancy, scalability, improved management, security, and cost-reduction advantages. Datatrend is now a trusted turnkey infrastructure and services provider to the client through friction-free deployments to service providers, providing video, fax, voice and email communications for businesses and consumers worldwide.

CALL TO ACTION!

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Summary

A healthcare monitoring solution provider required an appliance and delivery model to aid their software in quicker time-to-revenue and time-to-value. Utilizing a partnership with Dell OEM, Datatrend provided and deployed a performance-optimized, scalable, and price-competitive solution.

Customer Profile


- Healthcare Industry
- Serves 60,000 People Daily
- 45,000+ Employees
- North America-Based

The Challenge

A healthcare monitoring, alarm management, and analytics solution provider needed a purpose-built appliance and turnkey product delivery model for their software to speed up time-to-revenue and time-to-value for healthcare providers and their patients.

The Solution

Datatrend and partner Dell OEM worked collaboratively with the healthcare solutions provider to design and configure a performance-optimized, scalable, price-competitive solution to integrate and deliver directly to hospitals.

The Result

The ISV-enabling solution allows the healthcare solutions provider to concentrate on their core competencies, as Datatrend delivered friction-free deployment of the solution. Hospitals gained immediate insights into patient care and operations using the performance-optimized solution on Dell hardware.

CALL TO ACTION!

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Summary

A large healthcare services company needed to develop network standards and attain maintenance at 3,000 U.S. locations. Additionally, they required assistance with network planning, installations, new builds, remodels, and MACs. By working closely with key client team members, Datatrend successfully increased network standards and conducted desired maintenance and installations.

Customer Profile


- Healthcare Industry
- 2,400+ Locations
- 85,000+ Employees
- North America-Based

The Challenge

A large healthcare services company needed to develop network standards and attain maintenance at 3,000 U.S. locations. They required assistance with network planning, installations, new builds, remodels, and MACs while adhering to high standards of quality control, strict compliance, and service level agreements (SLAs). Previously, their network infrastructure planning and installation had been fragmented with disparate local and regional providers.

The Solution

Datatrend developed and documented network standards and trained client teams. We offered hardware recommendations for streamlined processes to increase efficiencies and cost savings, provided ongoing network infrastructure and services for MACs, new builds, and remodels, and serviced both remote offices and branch offices.

The Result

Network connectivity was maintained across 3,000 locations. Datatrend delivered process standardization, corporate continuity, efficiencies, cost savings and minimized response times – ultimately reducing demands on the care provider’s IT staff. Additionally, Datatrend was cited as having the cleanest and most accurate quality of delivery upon walkthrough. We are now trusted as an extension of the care provider’s team to develop and deliver on high standards for network infrastructure management.

CALL TO ACTION!

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Summary

A globally-operating casual restaurant chain sought to change and improve its point of sale (POS) and process operations. The chain needed help specifically with its IT infrastructure to support the deployment, installation, and support of new POS tablets for checkout. With over 500 U.S. locations, the restaurant needed assistance to progress quickly and precisely.

Customer Profile


- Restaurant Industry
- 990+ Locations
- 70,000+ Employees Worldwide
- North America-Based

The Challenge

A national restaurant chain needed comprehensive help with its IT infrastructure to improve customer focus and responsiveness. They were adding a new payment system via point-of-sale tablets, and looking for a partner to provide design and support for faster service and simplified payment options. Deployment and installation for wireless infrastructure was required to support new devices and restaurant operations.

The Solution

Datatrend implemented wireless infrastructure to support operations and enable store technology, including point-of-sale devices. We deployed systems for point-of-sale devices and registers to streamline the customer payment process, as well as provided break-fix services and other IT system changes quickly and efficiently anywhere in the network.

The Result

The deployment streamlined operational outcomes across 70+ US locations. The point-of-sale tablet system improved stores’ customer focus and responsiveness, optimizing the customer experience by ease of ordering. Datatrend delivered on objectives to provide faster service and simplified payment options.

CALL TO ACTION!

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Summary

One of the nation’s largest apparel and home furnishings retailers was determined to improve their IT infrastructure, enhance operational efficiencies, and create the optimum shopping experience.  These objectives would deliver on the company’s desire to fulfill their strategic priorities of strengthening private brands, increasing revenue per customer, and becoming a world-class omnichannel retailer.

Customer Profile


- Retail Industry
- 1,000+ Stores
- 90,000+ Associates
- North America-Based

The Challenge

A large department store chain needed help with installation and setup of technology to support the stores’ strategic evolution. The alternative of adding IT staff across 1,000+ stores nationwide would be inefficient and costly, so they needed a partner to provide design and support to ensure IT systems are consistent and high-quality.

The Solution

Datatrend provided design, implementation, and support of comprehensive IT infrastructure. We installed cable infrastructure to support wireless operations and enable store technology, as well as customer connectivity via the retail chain’s own devices. Datatrend deployed systems for point-of-sale devices, registers, and kiosks to streamline the customer checkout experience. Additionally, we provided break-fix services from the data center to the edge of the network.

The Result

Operational outcomes were seamless and successful across 1,000+ stores. The cable plan brings uniformity, efficiency, and ease of management. Datatrend assisted to elevate the retail chain’s overall brand, while delivering on the mission to ensure optimal customer shopping experience.

CALL TO ACTION!

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